How do I contact
Customer Service? |
If you currently own a MinutePass Card, and need customer assistance, please call 1-800-325-0754.
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| How do I make a call using my MinutePass Card? |
Dialing instructions appear on the back of your MinutePass Card. Look there for your toll free access number and PIN. These two things are all you need to complete calls from any phone…at home, from a friend’s, from a payphone, from hotel and service phones…anywhere!
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| Can I use my MinutePass Card to make calls from my cell phone? |
You may choose to use your MinutePass Card from your cell phone to avoid the long distance charges of your cellular plan. But even better, you can use MinutePass Cards from any home phone or payphone at times when your cell phone is out of range or your battery is not charged. MinutePass Cards do not provide cellular service and MinutePass Cards cannot be used to recharge airtime on prepaid cellular phones.
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| What are the rates when calling within a particular state? |
Rates may vary when calling within certain states. Please refer to the chart below. When calling within a designated state, multiply the U.S. rate per minute by the associated multiplier to determine the cost per minute.
| State |
Multiplier |
CT, DC, IL, IN, KS, LA, MA, MD, MI,
MS, OH, RI, SC, PR, USVI |
1 |
| CA, OR |
2 |
AL, DE, FL, GA, HI, ME, NJ, NM, NV,
NY, TN, TX, UT, VA, VT, WA, WI, WV |
3 |
AR, CO, IA, KY, MT, NC, NE, NH
OK, PA, WY |
5 |
| AK, AZ, ID, MN, MO, ND, SD |
8 |
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| Can I use my MinutePass Card to make international calls from the U.S.? |
Yes! Any MinutePass Card may be used to make calls to more than 225 countries.
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| Can I use my MinutePass Card to make calls from outside of the U.S.? |
Yes! All MinutePass Cards may be used to initiate calls in more than 110 countries outside of the U.S. To complete an overseas call all you need is a worldwide access number to dial in place of the toll free access number you dial in the U.S. To find the worldwide access number for the country you wish to call from, click here or call 1-800-325-0754. |
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How do I know how many minutes I have remaining
on my MinutePass Card? |
Each time you initiate a MinutePass Card call, a voice prompt will tell you how many minutes you have left. Additionally, when you reach one minute remaining, your call will be briefly interrupted and you will hear the message, “You have one minute remaining on your MinutePass Card.” The party you are speaking with will not hear this message.
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| Using Golden RetrieverSM |
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| How do I get information from Golden Retriever? |
On your MinutePass Card, select the Golden Retriever option. This is option number 4 from the main menu.
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| Is Golden Retriever a recording or a live operator? |
A live operator will answer your call when you use Golden Retriever!
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| Can the Operator connect me to my requested number? |
No, your Golden Retriever operator will place you back into the main menu of your phone card. You may then continue to use your phone card.
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| How much does Golden Retriever Cost? |
Suggested retail price for Golden Retriever is $1.25 or 20 units.
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| How many questions can I ask Golden Retriever on one call? |
You may ask up to three questions!
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Do I have to pay for the
time it takes to get my answer? |
No, you are charged a flat fee for this service.
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